Live Demo Scenario

5 min

Prerequisites

You should have access to the following environment:

IMS Org: Adobe Demo System Shared

Sandbox: Public Project - WKND Fly

Permissions: Public project users

Facing a product issue or missing permission? Contact us.

Set up the CX Enterprise Coworker Chat Context

Navigate to https://experience.adobe.com/#/@demosystem4/sname:public-wknd-fly/coworker/

Using the bottom-left Profile menu, make sure to set the context to the following resources:

Scenario Narrative

WKND is a fictitious travel & hospitality company serving flight and holiday trip booking. At WKND marketers are planning to re-engage for promoting premium services with WKND marketing deliveries by identifying potential customers and easy to build workflows.

Prompts Summary

Below are the prompts used for the SecurFinancial CX Enterprise Coworker Chat demo:

Sandbox: Prod - Public Project - WKND Fly (VA7)

If you plan to demonstrate the Data Insights Agent, you set leverage the following data view:

Dataview: [READ ONLY] DSN WKND Stream v2.0

PROMPTS	AGENT
Show me the engagement trend analysis, which includes number people, session and events in last 30 days.	Data Insights Agent
Show me the trend analysis between flight route searches, flight selection and flight booking for last 30 days.	Data Insights Agent
Show me Conversion / booking funnel	Data Insights Agent
Show me flight booking requests by each week for last 30 days.	Data Insights Agent
Show me top 5 "destination keywords" in last 30 days.	Data Insights Agent
How much of change in qualified audience in last few days? Consider the audiences starting with "WKND".	Audience Agent
Are there any overlap in above listed audiences?	Audience Agent
Show audience qualification rule for " WKND - Economy Trips Prospects"	Audience Agent
Which attributes can provide data related to travel preferences and scores? Exclude attributes from partners.	Audience Agent
Show me audiences with rule definition using attributes related to travel preferences and scores.	Audience Agent
Create an audience with the following conditions: Favorite categories exactly match any of these: "Duty-free Shopping," "European holidays," "Food & Dining Services," or "Holiday destinations." Travel propensity score for plan upgrades of 50 or higher. Propensity for club membership in travel is 40 or higher.	Audience Agent
Show me live journeys and their audience usage. (The result may look like duplicate; however, it’s not. Each row represent the Audience in a/multiple journey(s))	Journey Agent
Check audience overlap for "WKND - Curated Itinerary Proposals"	Journey Agent
How can I manage journey conflicts?	Journey Agent
Show fallout report for "WKND - Curated Itinerary Proposals"	Journey Agent
Create a marketing journey using following details: - Use audience "WKND - Luxury Holiday Package Prospects" - Optimize or split the target by referring "consents.marketing.preferred" - When matching "email", send email with promotional message for luxury holiday package - When matching "push", send mobile push message - Join the split and wait for 5 days; then, send another email to all audience. - Set the scheduler for this journey to execute, once event month, starting from today	Journey Agent (You may explore multi-turn edit; which allows users to revise journey design during plan review phase)
How are the experiments performing for live journeys?	Experimentation Agent
Select from "Related suggestions" at the bottom of response from experiment analysis.	Experimentation Agent

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