Call Center Re-Enagagement
2 min
Authors: Rishabh Vinod, Diptiman Badajena
This use case can be used to demo:
1. Call Center Enagagement Trend.
2. Prior Dial Ins in Call Center.
3. Sesssion Overlap.
4. Grievance call to Cart Addition
Objective:
A) Prior reaching out to a call-centre, which all actions performed by customers.
B) Session overlap of Web, Mobile and Store with Call centers.
C) Customers interacting over Website/Mobile App/Store visits, measure the customer dial into call-centre for enquiry.
Visualizations:
1. Line Graph
2. Cohort table
3. Venn Diagram
4. Tabular Data