Chatbot

8 min

It is possible to use pre-built or your own bots directly on external pages.

Adding Chatbot for External websites:

Pre-requisites:

Make sure external website is set up and ready to showcase AEP capabilities as per the doc : Demonstrating AEP on external websites
If you will go through the configuration wizard for external pages following rules and data elements will be created:

Retail

Data Elements:

Bot - Proposed Product Image

Bot - Proposed Product Url

Bot - Proposed Product Name

Bot - Stackchat Event SchemaId

Bot - Stackchat Profile SchemaId

Automotive:

Below data elements should be configured with correct value:

Bot - Proposed Car Image

Bot - Proposed Car Url

Bot - Proposed Car Name

These are needed in the automotive bot flow branch - "I want to buy a new car" to show correct car to the end user in the chatbot.

FSI Below data elements should be configured with correct value:

Bot - Card Name

Bot - FSI JO Event ID

Rules:

Initialize Chatbot

This rule will be disabled by default. Enable the rule and publish the changes to show the bot on the page.

Instructions:

Go to the launch property for external website. Click on Data Elements on the left and search for Bot - ID. Value should be as below for different verticals.

Retail : ukxfhtgo41ty69

FSI: cvyuzkbwew3oij

Automotive: j72e2843ml1qek

Note: Modify only if not using a schema not created by configuration wizard.

We can also customise Bot Icon, Bot Name , other parameters. For this - Go to Rules. Click on Initialize Chatbot rule. Click on "Initiate Chatbot" action.
Scroll to the bottom in the rule. We can see bot customisation parameters. It can be modified to match your client. Make sure to publish the changes.

You can see the chatbot icon on the bottom right section of the page. Click on the chatbot icon to start the conversation.

Please follow these for vertical specific details: